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Service and Warranty

All our products are covered by the Manufacturer’s warranty

Our Service Department provides warranty and post-warranty services for products and systems manufactured by our Company. Our service team consists of experienced automation engineers and service technicians who are always ready to assist you.

SMAY Manufacturer’s Service delivers high quality warranty and post-warranty services.

If you want to submit a service request, prepare the following:

  • Your order confirmation number (OC) and the device serial number (SN), which can be found on the device information label
  • A brief description of the problem
  • A photographic documentation, if it is necessary in order to examine your request

All service requests and complaints may be sent to SMAY local Distributors, via form available from the following link:

In case of any failure, please contact our local Distributor directly, where

Distributors are authorised to send service requests to our Company and to provide information concerning the request status.

The scope of smay manufacturer’s service:

  • Fire dampers, fire ventilation dampers, smoke exhaust dampers;
  • Safety Way® systems;
  • Safety Carpark systems:
    • Residential and fire ventilation,
    • CO/LPG detection systems.
  • Flow and pressure regulators:
    • VAV and CAV variable and constant pressure regulators;
    • RPP-P and RPP-R pressure regulators;
  • SmayLAB system;
  • ZODIC system.

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SCOPE OF SERVICES:

  • Safety Way®:
    • Acceptance tests in accordance with PN-EN 12101-6, Part 6, after arrangement of office space etc.,
    • Testing for interaction with other systems in a facility (CSP, BMS),
    • Warranty and post-warranty repairs,
    • Technical inspections and annual tests in accordance with PN-EN 12101-6, Part 6 (Chapter 13 – Maintenance),
    • System operation training courses for the Customers and Building Managers,
    • Consulting services at every stage of the system life cycle.
  • Safety Carpark:
    • Testing for interaction with other systems in a facility (CSP, BMS),
    • Warranty and post-warranty repairs,
    • Technical and periodic inspections in accordance with BS 5588-12:
      • Semi-annual and annual inspections of CO/LPG detection systems,
      • Annual inspections of fire and residential ventilation systems.
    • System modifications,
    • System operation training courses for the Customers and Facility Managers,
    • Consulting services at every stage of the system life cycle.
  • Fire dampers and fire ventilation dampers:
    • Technical and periodic inspections,
    • Modifications (drive replacement),
    • Warranty and post-warranty repairs,
    • Testing for interaction with other systems (CSP, BMS).
  • Flow and pressure regulators:
    • Technical and periodic inspections,
    • Change of settings, calibration (on site),
    • Performance and correct regulation measurements,
    • Warranty and post-warranty repairs.
  • SMAYLAB® systems:
    • Ventilation performance measurements,
    • Fume hoods performance measurements (PN-EN 14175-6),
    • Fume hoods smoke accumulation tests,
    • Technical and periodic inspections,
    • Control settings change,
    • Control systems expansion,
    • System operation training courses for the Customers and Building Managers,
    • Consulting services at every stage of the system life cycle.

HOW DOES SMAY MANUFACTURER’S SERVICE WORK?

Emergencies:

  1. The defect is reported through a local Distributor, who gets in touch with us and informs us about the need to take appropriate action.
  2. The report is accepted and registered by SMAY.
  3. The Quality Control Department reviews the report and, upon evaluation, sends it to the Service Department.
  4. After receiving the report, the Service Department fixes the malfunction in cooperation with the Distributor.

Inspection and maintenance:

  1. The on-site system inspection date is close.
  2. The SMAY Service Department gets in touch with the Customer:
    Scenario A. If the Customer has signed the Maintenance and Service Agreement, go to step 3.
    Scenario B. If the Customer does not have an appropriate agreement, we prepare a special offer.
  3. We set a convenient inspection date together with the Customer.
  4. The Service Department contacts the Customer representative, who supervises the inspection, and they set the inspection works schedule together.
  5. The service team goes to the facility and carries out the inspection. At the end of inspection, both Parties sign the Acceptance Protocol and an annotation is added to the Inspection and Maintenance Book.
  6. Once they return from the inspection, the service technicians prepare the Inspection and Maintenance Protocol, which is sent to the Customer as a detailed document to confirm the inspection.
We offer the obligatory inspection and maintenance services. Our staff will remind you about the upcoming inspection date and take care of the necessary work.