Our Service Department provides warranty and post-warranty services for products and systems manufactured by our Company. Our service team consists of experienced automation engineers and service technicians who are always ready to assist you.
All our products are covered by the Manufacturer’s warranty
SMAY Manufacturer’s Service delivers high quality warranty and post-warranty services.
If you want to submit a service request, prepare the following:
- Your order confirmation number (OC) and the device serial number (SN), which can be found on the device information label
- A brief description of the problem
- A photographic documentation, if it is necessary in order to examine your request
All service requests and complaints may be sent to SMAY local Distributors, via form available from the following link:
In case of any failure, please contact our local Distributor directly, where
Distributors are authorised to send service requests to our Company and to provide information concerning the request status.
The scope of smay manufacturer’s service:
- Fire dampers, fire ventilation dampers, smoke exhaust dampers;
- Safety Way® systems;
- Safety Carpark systems:
- Residential and fire ventilation,
- CO/LPG detection systems.
- Flow and pressure regulators:
- VAV and CAV variable and constant pressure regulators;
- RPP-P and RPP-R pressure regulators;
- SmayLAB system;
- ZODIC system.

Find our Partners
- Albania
- Andorra
- Austria
- Belarus
- Belgium
- Bosnia and Herzegovina
- Bulgaria
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Estonia
- France
- Finland
- Georgia
- Germany
- Greece
- Hungary
- Iceland
- Ireland
- San Marino
- Italy
- Kosovo
- Latvia
- Liechtenstein
- Lithuania
- Luxembourg
- Macedonia (F.Y.R.O.M.)
- Malta
- Moldova
- Monaco
- Montenegro
- Netherlands
- Norway
- Poland
- Portugal
- Romania
- Russian Federation
- Serbia
- Slovakia
- Slovenia
- Spain
- Sweden
- Switzerland
- Turkey
- Ukraine
- United Kingdom
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Smay Headquarters
Ciepłownicza St 29 31-587 Cracow, Poland
phone: +48 12 378 1 994
email: enquiry@smay.eu
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Smay Headquarters
Ciepłownicza St 29 31-587 Cracow, Poland
phone: +48 12 378 1 994
email: enquiry@smay.eu
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Smay Headquarters
Ciepłownicza St 29 31-587 Cracow, Poland
phone: +48 12 378 1 994
email: enquiry@smay.eu
Smay Headquarters
Ciepłownicza St 29 31-587 Cracow, Poland
phone: +48 12 378 1 994
email: enquiry@smay.eu
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Smay Headquarters
Ciepłownicza St 29 31-587 Cracow, Poland
phone: +48 12 378 1 994
email: enquiry@smay.eu
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Smay Headquarters
Ciepłownicza St 29 31-587 Cracow, Poland
phone: +48 12 378 1 994
email: enquiry@smay.eu
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Smay Headquarters
Ciepłownicza St 29 31-587 Cracow, Poland
phone: +48 12 378 1 994
email: enquiry@smay.eu
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Air Movement Industry
Bratina 153A, 10451 Pisarovina, Hrvatska
phone: +385 1 6217 873
email: info@ami.hr
www.ami.hr -
Smay Headquarters
Ciepłownicza St 29 31-587 Cracow, Poland
phone: +48 12 378 1 994
email: enquiry@smay.eu
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Vzduchotechnika Vyskočil s.r.o.
Chelčického 681, 533 51 Pardubice Rosice
phone: +420 466 610 999
email: info@vzt-vyskocil.cz
www.vzt-vyskocil.cz -
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Metaline
Kadaka tee 72a, Tallinn, 12618
phone: +37251912000
email: metaline@metaline.ee
www.metaline.ee -
Smay Headquarters
Ciepłownicza St 29 31-587 Cracow, Poland
phone: +48 12 378 1 994
email: enquiry@smay.eu
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Smay Headquarters
Ciepłownicza St 29 31-587 Cracow, Poland
phone: +48 12 378 1 994
email: enquiry@smay.eu
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Smay Headquarters
Ciepłownicza St 29 31-587 Cracow, Poland
phone: +48 12 378 1 994
email: enquiry@smay.eu
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Airlex Hellas
108 Andr. Papandreou str. 166 74 Glyfada
phone: +30 210 9650850
email: info@airlex.gr
www.airlex.gr -
Smay Headquarters
Ciepłownicza St 29 31-587 Cracow, Poland
phone: +48 12 378 1 994
email: enquiry@smay.eu
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Smay Headquarters
Ciepłownicza St 29 31-587 Cracow, Poland
phone: +48 12 378 1 994
email: enquiry@smay.eu
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Smay Headquarters
Ciepłownicza St 29 31-587 Cracow, Poland
phone: +48 12 378 1 994
email: enquiry@smay.eu
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Europair
Ciepłownicza St 29 31-587 Cracow, Poland
phone: +39 02 66305530
email: info@europairitalia.it
www.europairitalia.it -
Smay Headquarters
Ciepłownicza St 29 31-587 Cracow, Poland
phone: +48 12 378 1 994
email: enquiry@smay.eu
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Smay Headquarters
Ciepłownicza St 29 31-587 Cracow, Poland
phone: +48 12 378 1 994
email: enquiry@smay.eu
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Korgas
J. Kubiliaus g. 6-3, LT-08234 Vilnius
phone: +370 52741500
email: info@korgas.lt
www.korgas.lt -
Smay Headquarters
Ciepłownicza St 29 31-587 Cracow, Poland
phone: +48 12 378 1 994
email: enquiry@smay.eu
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Smay Headquarters
Ciepłownicza St 29 31-587 Cracow, Poland
phone: +48 12 378 1 994
email: enquiry@smay.eu
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Smay Headquarters
Ciepłownicza St 29 31-587 Cracow, Poland
phone: +48 12 378 1 994
email: enquiry@smay.eu
-
Smay Headquarters
Ciepłownicza St 29 31-587 Cracow, Poland
phone: +48 12 378 1 994
email: enquiry@smay.eu
-
Smay Headquarters
Ciepłownicza St 29 31-587 Cracow, Poland
phone: +48 12 378 1 994
email: enquiry@smay.eu
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Smay Headquarters
Ciepłownicza St 29 31-587 Cracow, Poland
phone: +48 12 378 1 994
email: enquiry@smay.eu
-
Smay Headquarters
Ciepłownicza St 29 31-587 Cracow, Poland
phone: +48 12 378 1 994
email: enquiry@smay.eu
-
Smay Headquarters
Ciepłownicza St 29 31-587 Cracow, Poland
phone: +48 12 378 1 994
email: enquiry@smay.eu
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Smay Headquarters
Ciepłownicza St 29 31-587 Cracow, Poland
phone: +48 12 378 1 994
email: enquiry@smay.eu
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Scott Air
Bulevardul Lacul Tei 1-3, Clădirea ISPE, etaj 2, camera 207-208, București 020371
phone: +40 727 304 565
email: scottair@scottair.ro
www.scottair.roHigh-Tech Climat
Șos. Berceni, Nr. 11, Popești Leordeni Jud Ilfov, Vis-a-vis de IMGB DOOSAN
phone: +40 021 255 03 20
email: office@climat.ro
www.climat.ro -
Inplast
Г. Долгопрудный, Лихачевский проезд, д. 4, стр. 1.
phone: +7 495 6639601
email: info@inplast.ru
www.inplast.ru -
Smay Headquarters
Ciepłownicza St 29 31-587 Cracow, Poland
phone: +48 12 378 1 994
email: enquiry@smay.eu
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Vzduchotechnika Vyskočil s.r.o.
Chelčického 681, 533 51 Pardubice Rosice
phone: +420 466 610 999
email: info@vzt-vyskocil.cz
www.vzt-vyskocil.cz -
Smay Headquarters
Ciepłownicza St 29 31-587 Cracow, Poland
phone: +48 12 378 1 994
email: enquiry@smay.eu
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Airsum
- Airsum S.L. CL. Alcotanes, 17 (P.I. El Cascajal)
E-28320 PINTO Madrid - España
phone: +34 91 692 72 40
email: airsum@airsum.es
www.airsum.esAir Handling
Air Handling & Climate S.L. Polígono Industrial del Pla C/Laureà Miró, 401 Nave-3 08980 Sant Feliu de Llobregat Barcelona - España
phone: +34 93 685 00 94
email: oficina.tecnica2@air-handling.com
www.air-handling.com -
Smay Headquarters
Ciepłownicza St 29 31-587 Cracow, Poland
phone: +48 12 378 1 994
email: enquiry@smay.eu
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-
Smay Headquarters
Ciepłownicza St 29 31-587 Cracow, Poland
phone: +48 12 378 1 994
email: enquiry@smay.eu
-
Smay Headquarters
Ciepłownicza St 29 31-587 Cracow, Poland
phone: +48 12 378 1 994
email: enquiry@smay.eu
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Smay Headquarters
Ciepłownicza St 29 31-587 Cracow, Poland
phone: +48 12 378 1 994
email: enquiry@smay.eu
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Hunter Products Ltd
Unit 11, Woodroyd Mills, Westcliffe Road, Cleckheaton, Bradford, West Yorkshire, BD19 3AF
phone: 01422 825940
www.hunterventilation.com -
Smay Headquarters
Ciepłownicza St 29 31-587 Cracow, Poland
phone: +48 12 378 1 994
email: enquiry@smay.eu
-
Smay Headquarters
Ciepłownicza St 29 31-587 Cracow, Poland
phone: +48 12 378 1 994
email: enquiry@smay.eu
-
Smay Headquarters
Ciepłownicza St 29 31-587 Cracow, Poland
phone: +48 12 378 1 994
email: enquiry@smay.eu
-
Smay Headquarters
Ciepłownicza St 29 31-587 Cracow, Poland
phone: +48 12 378 1 994
email: enquiry@smay.eu
SCOPE OF SERVICES:
- Safety Way®:
- Acceptance tests in accordance with PN-EN 12101-6, Part 6, after arrangement of office space etc.,
- Testing for interaction with other systems in a facility (CSP, BMS),
- Warranty and post-warranty repairs,
- Technical inspections and annual tests in accordance with PN-EN 12101-6, Part 6 (Chapter 13 – Maintenance),
- System operation training courses for the Customers and Building Managers,
- Consulting services at every stage of the system life cycle.
- Safety Carpark:
- Testing for interaction with other systems in a facility (CSP, BMS),
- Warranty and post-warranty repairs,
- Technical and periodic inspections in accordance with BS 5588-12:
- Semi-annual and annual inspections of CO/LPG detection systems,
- Annual inspections of fire and residential ventilation systems.
- System modifications,
- System operation training courses for the Customers and Facility Managers,
- Consulting services at every stage of the system life cycle.
- Fire dampers and fire ventilation dampers:
- Technical and periodic inspections,
- Modifications (drive replacement),
- Warranty and post-warranty repairs,
- Testing for interaction with other systems (CSP, BMS).
- Flow and pressure regulators:
- Technical and periodic inspections,
- Change of settings, calibration (on site),
- Performance and correct regulation measurements,
- Warranty and post-warranty repairs.
- SMAYLAB® systems:
- Ventilation performance measurements,
- Fume hoods performance measurements (PN-EN 14175-6),
- Fume hoods smoke accumulation tests,
- Technical and periodic inspections,
- Control settings change,
- Control systems expansion,
- System operation training courses for the Customers and Building Managers,
- Consulting services at every stage of the system life cycle.
HOW DOES SMAY MANUFACTURER’S SERVICE WORK?
Emergencies:
- The defect is reported through a local Distributor, who gets in touch with us and informs us about the need to take appropriate action.
- The report is accepted and registered by SMAY.
- The Quality Control Department reviews the report and, upon evaluation, sends it to the Service Department.
- After receiving the report, the Service Department fixes the malfunction in cooperation with the Distributor.
Inspection and maintenance:
- The on-site system inspection date is close.
- The SMAY Service Department gets in touch with the Customer:
Scenario A. If the Customer has signed the Maintenance and Service Agreement, go to step 3.
Scenario B. If the Customer does not have an appropriate agreement, we prepare a special offer. - We set a convenient inspection date together with the Customer.
- The Service Department contacts the Customer representative, who supervises the inspection, and they set the inspection works schedule together.
- The service team goes to the facility and carries out the inspection. At the end of inspection, both Parties sign the Acceptance Protocol and an annotation is added to the Inspection and Maintenance Book.
- Once they return from the inspection, the service technicians prepare the Inspection and Maintenance Protocol, which is sent to the Customer as a detailed document to confirm the inspection.