The purpose of SMAY Group activities is to ensure high quality of our products and services, and the full satisfaction of our customers.

To achieve that objective, we have apply our quality policy by implementing the Quality Management System. Specific documentation of the system covers many documents that provide detailed information about our quality policy. These include the Site Production Quality System Manual, procedures, manuals, guidelines and instructions. The rules described in those documents apply to all operations connected with the production of goods on the basis of conformity assessments. The system we use stipulates full recording and control of production and supply processes, ensures consistent interpretation and enables us to manufacture products with required properties and positively influences the control system.

The processes taking place at our company undergo regular audits carried out by independent Polish and foreign institutions. The results of these audits confirm the effectiveness and continuous development of our quality management system.

• close cooperation with clients, which enables us to gain insight into client’s needs and obtain opinions on the level of satisfaction with the supplied products, systems and services;
• application of new technologies (for materials and equipment) to produce high-quality systems;
• continuous development of products from our portfolio and implementation of new solutions to ensure even greater potential and higher operating quality;
• cooperation with the suppliers who have also implemented control systems and meet specific quality requirements;
• consistent system improvement to apply more efficient methods and tools for business management.

All processes are directed and supervised by experienced and highly-qualified engineering and technical services.
SMAY products meet the requirements e.g. of the European harmonised standards and technical requirements, as confirmed by the following certificates we hold:

• Certificate of constancy of performance – according to: EN 54-4:1997 + AC:1999+A1:2002+A2:2006, EN 15650:2010, EN 12101-3:2002+AC 2005, EN 12101-7:2011, 12101-8:2011, EN 12101-10:2005+AC:2007.
• Certificates of conformity—confirming the compliance with the requirements specified in technical approvals.
• Certificate ISO9001

The quality of products on offer from SMAY is supported by many technical and sanitary approvals, and other certification documents issued by research institutes. We cooperate with the Scientific and Research Centre for Fire Protection—National Research Institute (CNBOP), the Building Research Institute (ITB), ASHRAE, REHVA, the European Standardisation Committee (CEN), the Industrial Aerodynamics Institute AACHEN (I.F.I.). the Research Laboratory FIRES s.r.o., the Warsaw University of Technology, the Silesian University of Technology, the AGH University of Science and Technology in Kraków.